From Andrew Drummond, Bangkok
April 26th
Chris Trace, 50, and right Michael Evans, 69
Britons stranded in Bangkok since the Icelandic volcano erupted last night accused international airlines of being devious, dishonest, and telling outright lies, to avoid their responsibilities to their passengers.
As some Britons slept for the eighth night at Suvarnabhumi International airport with only a trickle finding seats back to London the airlines were accused of :
• Smuggling VIPs onto flights through ‘staff’ check-in desks to avoid angry confrontations
• Denying they have seats but offering them on the internet for up to £3000
• Refusing to accept FIM – Flight Interruption Manifests – in favour of cash buyers.
The FIM, flight interruption manifests are reports by which one airline can purchase seats on another airline when difficulties arise.
Yesterday Tesco’s, and Boots, both of which have large operations in Thailand, came to the rescue of some 300 stranded Brits in Bangkok, supplying bedding and toiletries.
And the British Embassy also handed out books and toys for families with children. There was high praise for the Embassy operation and also for staff at Suvarnabumi airport who provided three meals a day and also distributed cushions, donated by Singha Thai beer, and Dunkin Donuts who provided their sweet snacks.
Sign of tension
But nothing could hide the passengers’ anger. A sign in the basement area where the tourists have set up their beds read:” ‘Remind the British Government and press that we still exist. Join the Facebook group named ‘Stranded Brits Abroad’ I think the time of being polite is now over”.
Tracey Groves, 42, a former Business Travel Consultant from Braintree, Essex, travelling with her husband and twins Harry and Sophy, said: “We are travelling by Thai Airways. They said they had no seats, but when I checked on their internet website I was offered two tickets to fly out on Tuesday for 300,000 Thai baht. That’s about £6,000!
Phil and Tracy Groves, and friend from Braintree, Essex
“I called an Embassy official over to look at the screen. It was unbelievable. “
Added her husband Phil: ” I went with the Ambassador Quinton Quayle to the Thai Airlines desk and demanded to know what the airline was doing, but the Ambassador asked me to stay cool.”
Added Tracey: “To make matters worse I saw a Thai passenger being taken out of the standby queue to another desk where he was given a boarding pass. I demanded to see his ticket.
“He said he was staff. So I told him that in that case he should give way to paying passengers.”
Daniel Greenhill, 19, Russ Camm, 29, Kim Mellor, 26
Russ Camm, 29, an IT Consultant, from Leeds, travelling on Indian based Jet Airways with his girlfriend Kim Mellor, from Stoke on Trent said: “We have been faced with nothing but dishonesty, and occasional sarcasm.
“I have a letter in writing from Deepak Sharma, the Jet Airways Bangkok airport manager. He states specifically that airlines are refusing to accept FIMs and instead are charging passengers’ cash. Everybody is trying to avoid their responsibilities”
Another Jet Airways stranded Brit, Daniel Greenwell, 19, from Northampton, an engineering student at Liverpool University said: “I have been sleeping here since the 17th, people who arrived after me have left. Jet Airways say now they can fly me to Amsterdam tomorrow, but I will have to find my own way to London.
“These people have been virtually impossible to deal with. They have been telling me absolute rubbish for the last nine days.
“What has made things bearable has been the Thais who seem to enjoy helping us. They have looked after us in many ways and I cannot thank them enough.”
At last a bit of sleep. Exhausted pensioner Evans nods off behind his new friend in adversity Chris Trace
Pensioner Michael Evans, 69, a retired Overseas (Hungary) director of Powergen from Ashton Under Hill, Worcs., went to Thailand on holiday with his wife Caroline, 45,to celebrate their 45th wedding anniversary. But now he is bedding down at the airport and his wife is staying in a nearby hotel.
“Things are tense. I’d rather save my marriage, and I am only half joking. This is taking a terrible strain.”
With him was Chris Trace, 50, who had also left his wife, Lesley, in a local hotel. He said: “I was due back on Monday for my mother’s funeral but nobody as Thai airlines care about that.
“We have seen all sorts of people being added to the Thai airlines list who have not even bothered to queue at the airport. It’s a total shambles.
“There are tickets out there but they are costing nearly £3000. My wife works as a school administrator, but her contract does not cover this and she will not be paid for the time she is absent.”
British Embassy officials received praise for their fast reaction
Late last night a British Embassy official said that Thai Airlines had confirmed that had laid an extra flight on early Tuesday morning. But there are still an estimate 2,000 other stranded Brits staying outside the airport.
British Airways passengers have been more fortunate. The airline has provided food and hotel accommodation while flights get back to normal.
Thai Airways under pressure. Ground staff took the rap for the management
Comment: I am not sure how many home goals were scored by the airlines over the last week or so but Thai Airways and the Indian based Jet Airways were at the top of this league. Of course those of us who live in Thailand know of the Thai inclination never to pass on bad news. It starts when we get in our first taxi in Bangkok and the driver insists he knows where he is going. But the accumulative misinformation given to stranded passengers over the last was worthy of bush airlines flying Dakotas with doors held closed by string, not by a major international airline. And it was Thai airlines ground staff, who through no fault of their own took the rap. This was all such a shame when you compare that with with the first class and cheerful Thai care provided by staff of Suvarnabhumi airport, who called in help from Thai companies to supply bedding, food, and even free massages.
Similarly Jet Airways do not come out of this fiasco smelling of roses. Well, okay, its a comparitively new budget airline based in India, and it seems some airlines would not accept their FIM tickets. But on long haul flights, one can’t really get away with the O’Reilly type savings, or just shrugging things off, or boasting about your leather seats.
The passengers stranded in Bangkok had been advised to stay at the airport. They did not know about the other games being played within the travel industry and how other passengers received better favours from the luxury of their hotels.
Anybody could have become victim to what happened last week. How airlines treat their customers determines which league they are in and even people flying budget should have an expectation that they will reach their destination within a week of departure.



According to a story by Guardian Media columnist, former Mirror man Roy Greenslade, or Greenslime as he was known in the Printer’s Pie, English even had ‘Bao Chi’, with the right accents meaning ‘journalist’ sewn on. Without the accents it apparently means dog shit. Actually as English came back in a 747 I had to buy a new model anyway. Its the only time I have claimed ‘Boeing 747 purchase’ on my expenses. Reminds me of the story of Mail legend Vincent Mulchrone’s claim for the purchase of a camel. As the camel now belonged to the Daily Mail they demanded to see evidence of it. Mulchrone due sent in a bill for an extremely expensive funeral send off for said camel.














As the main auditorium was half to three quarters empty most of the time I settled for what seats were available. There were many and there always seemed to be many many more when the microphone got passed to delegates from Israel. Initially I took the place of the delegate for Papua New Guinea, but when I started attracting a few quizzical looks from some chaps from Indonesia’s Irian Jaya, I retreated to the seat for the member of the Council of Europe, whom I guessed was less likely to have a bone through his nose or be clasping a shrunken head.





He seemed to be enjoying himself. (I was wishing I was almost anywhere else than at a crocodile and elephants-playing-football theme park. I needed one of the fan Punkah Wallahs from ‘It ain’t half hot mum, who, some of us know, were later replaced by electric fannies). 


